Effective date: 20 August 2026
- About this policy
Double Glazing Gold Coast (“we”, “us” or “our”) respects your privacy. This policy explains how we collect, use, store and disclose personal information when you use our website, request a quote or deal with us.
- Personal information we collect
Depending on how you interact with us, we may collect your name, email address, telephone number, address or postcode, property and project details, messages, photographs, plans and documents you upload, records of quotes and services, and any other information you choose to provide.
Our website and service providers may also collect technical information such as your IP address, browser and device type, pages visited, referring website, approximate location and cookie or analytics identifiers.
- How we collect information
We may collect information when you submit a website form, request a quote, contact us by telephone or email, visit our premises, engage us to provide products or services, communicate through social media, or use our website.
We may also receive information from authorised representatives, builders or other project participants, finance providers, advertising and analytics providers, and publicly available sources.
- Why we use personal information
We may use personal information to respond to enquiries; prepare and manage quotes; supply, manufacture and install products; arrange appointments and site visits; provide customer service and warranties; process payments; refer you to a finance provider when requested; operate, secure and improve our website; measure advertising and website performance; maintain business records; and comply with legal obligations.
We will only use personal information for another purpose when permitted by law or with your consent.
- Disclosure of information
We may disclose personal information where reasonably necessary to our employees, installers and contractors; website, hosting, email, analytics, advertising and IT providers; product suppliers and delivery providers; professional advisers; finance providers when you request a referral or application; government authorities where required by law; and other parties with your consent.
We do not sell personal information.
- Overseas processing
Some technology, website, analytics, social-media or cloud-service providers may process or store information outside Australia. The countries involved may change depending on the providers we use. You may contact us for current details. Where applicable, we take reasonable steps required by Australian privacy law in relation to overseas disclosures.
- Cookies, analytics and social media
Our website may use cookies and similar technologies to operate the site, remember preferences, understand website use and measure advertising. It may also contain embedded content or integrations from services such as Google, Facebook, Instagram, YouTube, TikTok or other providers. These providers may collect information under their own privacy policies.
You can restrict cookies through your browser settings and, where available, our cookie-consent controls. Disabling some cookies may affect website functionality.
- Direct marketing
Where permitted by law, we may contact you about relevant products or services. You can opt out at any time by using an unsubscribe facility or contacting us. We will action opt-out requests within a reasonable period.
- Storage, security and retention
We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure. No online system is completely secure. We retain information only for as long as reasonably required for the purposes described in this policy, warranty and business-record requirements, and applicable law.
- Access and correction
You may ask to access or correct personal information we hold about you. We may need to verify your identity before responding. In some circumstances permitted by law, access may be refused, and we will explain the reason where required.
- Privacy complaints
If you have a privacy question or complaint, contact us using the details below. Please provide enough information for us to investigate. We will acknowledge and respond within a reasonable period.
If you are not satisfied with our response and the Privacy Act 1988 (Cth) applies, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
- Contact us
Double Glazing Gold Coast
10/15 Industrial Avenue, Molendinar QLD 4214
Telephone: (07) 5609 6123
Website contact page: https://goldcoastdoubleglazing.com.au/contact-us/
- Changes to this policy
We may update this policy when our practices, services or legal obligations change. The current version will be published on this website with its effective date.